LATE ARRIVAL & CANCELLATION POLICIES

• Please arrive ON TIME for your appointment. Delayed arrival will limit the time of your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other guests, service time will not be extended for late arrivals and in MOST cases, you will NOT be treated, due to our limited space capacity and time slots thereafter being filled.
  
  
• There is a five (5) minute grace period for late arrivals. If you are more than 5 minutes late, we may not be able to treat you, as noted due to our limited space capacity and appointments that follow.
  
  
• You must cancel or reschedule your appointment 24 hours BEFORE your appointment date and time. A full 24 hours notice must be received before your appointment.
  
  
• Failure to provide such notice will result in a $35 fee for standard services or a $65 fee for appointments that are more than 30 minutes; charged the day of your missed appointment to your credit card on file.
  
  
• If you do not show up for your appointment, rescheduling fees as listed above will apply - $35 fee standard services or $65 fee for appointments that are more than 30 minutes.
  

CREDIT CARD & PAYMENTS

• A valid credit card is required to be kept on file while your treatment sessions are active to cover cancellation, rescheduling and membership fees.
  
  
• We are not able to book any appointments without a credit card on file. This applies to all package types including Groupon.
  
  
• All treatments require an initial payment in order to book an appointment.